Refund & Delivery Support Policy

Last updated: November 5, 2026

This policy applies to Soulmate Sketch and Complete Soulmate Vision purchases from tina.oficialneewss.com, sold by ALVES.X DESENVOLVIMENTO E NEGOCIOS DIGITAIS LTDA, CNPJ 69.143.229/0001-81. Avenida Atlandica, 2303, Quadra EA3, Lote 02, Eusébio, Ceará, Brazil.

30-day money-back guarantee

If you are not satisfied, request a refund within 30 calendar days after purchase. The guarantee includes orders that were not delivered and orders whose result did not meet your expectations. Downloading a file does not automatically remove this guarantee. Mandatory cancellation, defect and consumer-protection rights remain available even where they provide broader protection.

How to request a refund

Email samuel.camara.alves@hotmail.com using the subject “Refund request”. Include the email used at checkout, the product and purchase date, and your order or payment reference if available. A brief description helps us locate or resolve the issue but is not required to justify dissatisfaction within the guarantee. Never send your card number, password or security code.

Missing, late or unreadable files

Soulmate Sketch is delivered within 48 hours and Complete Soulmate Vision within 6 hours after payment is confirmed and the required answers have been received. Delivery is manual by email. Check junk mail and contact us if the deadline passes or the file cannot be opened. We can resend the file, correct an address or arrange the refund you request.

Corrections are optional

You may ask us to review a missing section, incorrect name or technical defect. Accepting help or a correction is optional; you do not have to accept a revision instead of an eligible refund, and contacting support does not restart or shorten your statutory rights.

How the money is returned

We process approved refunds through Stripe to the original payment method. Your bank or card issuer determines when the credit appears. We will confirm processing and can provide a reference for follow-up. We do not require a separate payment, a gift card or a transfer to release a refund.

Duplicate or unauthorized charges

Contact us promptly so we can investigate. Nothing in this policy prevents you from contacting your bank, payment provider, consumer authority or a competent court. These purchases are one-time payments; there is no recurring subscription to cancel.