Terms & Conditions
Last updated: November 9, 2026
These terms cover purchases from tina.oficialneewss.com, operated by ALVES.X DESENVOLVIMENTO E NEGOCIOS DIGITAIS LTDA, CNPJ 69.143.229/0001-81. Avenida Atlandica, 2303, Quadra EA3, Lote 02, Eusébio, Ceará, Brazil. Contact: samuel.camara.alves@hotmail.com.
1. The experience and who may use it
You must be at least 18 and able to enter into a purchase. Our chat is an automated guided experience, not a live conversation with a psychic. Portraits are hand-drawn from your answers and, like written readings, are offered for creative entertainment. They do not identify an actual future partner, predict events, or guarantee a relationship. They are not medical, psychological, financial or legal advice.
2. Products and prices
- Soulmate Sketch — US$37: a personalized hand-drawn black-and-white portrait, delivered digitally by email, with delivery within 48 hours after confirmed payment and receipt of the required answers.
- Complete Soulmate Vision — US$67: a hand-drawn color portrait and a personalized written reading, delivered digitally by email, with delivery within 6 hours after confirmed payment and receipt of the required answers.
The checkout shows the final amount and any applicable tax before you pay. These are single purchases, with no subscription or automatic renewal. Any future price changes apply to future orders, not an order already paid for.
3. Payment and order information
Payment is processed securely by our payment providers (currently Kash Pay; Stripe for earlier orders). Provide an accurate email address and the information needed to personalize your order. We receive payment confirmation and order identifiers; our application does not receive your full card number or security code. A declined or incomplete payment does not start production.
4. Delivery and assistance
Our team sends your hand-drawn portrait to the email used at checkout. Check your inbox and junk folder. If your address is incorrect, the attachment cannot be opened, or the delivery deadline passes, contact samuel.camara.alves@hotmail.com with your purchase email and order reference. We will help correct the address or resend the file. An internal “sent” status does not by itself prove that you received the email.
5. Refunds
Our Refund Policy provides a 30-day money-back guarantee and explains how to request help. A revision is optional and does not replace or shorten your refund rights. Mandatory consumer rights continue to apply.
6. Your information and responsible use
Provide only information you are comfortable sharing and that you have permission to submit. Do not submit another person's private information, illegal material, or requests involving minors. Preferences describe a fictional adult portrait; they are not a verified description of you. Read our Privacy Policy for details of storage, processing and delivery.
7. Use of your files
You may download, keep, print and share your purchased PDF for personal, noncommercial use. A portrait can resemble other works; we do not promise uniqueness, exclusive copyright or resemblance to a real individual. This purchase does not transfer rights in third-party trademarks, photographs or website materials.
8. Problems, changes and legal rights
Contact us first if a file or order is defective so we can help. Nothing in these terms excludes liability or remedies that cannot legally be excluded, limits lawful complaints or disputes, or automatically waives statutory cancellation rights for digital content. Applicable mandatory consumer and data-protection laws prevail. Updated terms apply prospectively and will show a new date; the terms offered at purchase apply to that order.